Standard One – Arriving in care
Standard one tells you about the information pack or leaflet you’ll get when you arrive at the care home. This will have lots of information, like your rights and responsibilities, how you can be involved in decisions, family contact, visiting arrangements and how you will be protected from harm.
Standard Two – First meetings
Standard two tells you that you should be able visit the care home before you move and get to meet some of the staff and young people that you will be living with. It tells you what will be done to make you feel welcome at your care home and lets you know what you and your family can expect. It also tells you how you’ll be treated by staff while you’re staying there.
Standard Three – Keeping in touch with people who are important to you
Standard three is all about keeping in touch with family and friends. It tells you that staff will always treat you and your family with respect and do their best to support family contact if this is in your best interests. If for any reason you’re not having contact just now then staff will support you through this.
Standard Four – Support arrangements
Standard four is all about making you aware of your care plan and who should be involved in this to make sure you get best care possible. Your care plan covers lots of different parts of your life like family, health, education and religion so it might involve people from these areas of your life too.
Standard Five – Your environment
Standard Five is all about your care home and your own personal space. It lets you know that your care home should be homely, warm, safe, secure, well decorated and comfortable. It also lets you know that your views will be taken into consideration when it comes to your own personal space.
Standard Six – Feeling safe and secure
Standard Six is all about keeping you safe and secure. It tells you the policies and procedures staff need to know like child protection polices, risk assessments and what to do if there’s a fire. It also talks about things that might affect your safety like drugs, restraint and bullying and lets you know staff are aware of these things and know how to deal with them. This standard is really all about reassuring you that staff will know what they need to do to keep you safe.
Standard Seven – Management and staffing arrangements
Standard Seven tells you that the care you receive needs to be in line with the law and best practice guidelines. It talks about some of the things that need to be in place for staff and volunteers who are looking after you to make sure you’re safe – like what policies and procedures are in place, staff recruitment and training, supervision of staff, and the things that are in place for checking your care and the care home. Again it’s about reassuring you that lots of things are in place to keep you safe.